“There is no part of the business that doesn’t tie into Framework. We are yet to come across a business need that hasn’t been able to be delivered via. Framework.”
Salesperson
Know Your Product.
Arm the sales team with professional product price lists and variation price books.
Deliver product range details, brochures, and inclusions lists.
Provide Sales displayed options lists, upgrade/options lists, estate/developer requirements, promotions, and more.
Capture Leads, Make More Sales.
Keep it simple with a no-nonsense leads and prospects capture and management system for the Sales team.
Profile your potential customer and understand their situation, needs, and how you can assist them.
Use contact relationship management tools such as comments, alerts, and follow-up to nurture your sale.
Automate Your Paperwork.
Produce sales advice and other sales submission paperwork.
Capture and manage customer documents and files.
Electronically submit leads and paperwork to the office for fast sales approval.
To Quote or Not To Quote?
Meet and exceed prospect expectations by offering fast and accurate price guidance at the point-of-sale.
Quickly produce quotes, preliminary estimates, and variation requests to capture leads and set yourself apart from builders who'll "get back to you with a price".
A full revision history of all quotes easily provides for multiple customer options and upgrades.
Copy entire quote documents from other jobs to save time.
Go straight to contract, or accelerate your tender process with much of the work done before the sale even reaches a sales estimator.
Office Staff
Manage the Relationship.
Profile your customer and understand their situation, needs, and how you can assist them.
Use relationship management tools such as comments, alerts, and follow-up to nurture the customer through your process.
Reduce email by using internal messaging and in-built correspondence tracking.
Escalate important issues and look after VIP customers with priority customer service tools.
Know your repeat customers and investors with comprehensive client-focussed file and job management.
The Key is Communication.
Initiate and track all communication against your customers to give your team clarity on everything being discussed, promised, and agreed.
Create traditional letters, emails, and SMS messages from within the system, automatically linking the communication to your customer.
Merge content into communication templates suitable for letters, email, and SMS.
Easily manage an image gallery of the job from photos taken by staff onsite.
Manage Your Files, Without The Paper.
Move away from the paper file and become truly paperless. It can be done.
Capture and organise all customer/job documents and files in an automatically prepared structure.
Quickly find any file you need by simply finding the customer it’s for.
PDF, save, and email any report, document, or letter you can produce.
The Ultimate Customer Experience.
Deliver a unique and exciting customer journey through an online portal experience.
Use notifications to automatically advise customers of important events and milestones.
Share you internal processes and procedures so that customers know you’re working hard for them.
Take customer service and engagement to the next level with greater transparency.
Create Your Contracts.
Capture all important details about your building contracts.
Produce building contract documentation.
Know your contractual completion date, both original, and revised from variations and delays.
Make sure your contract starts and ends on time.
Always have a crystal clear view of the revenue position of your contracts.
Progress Claims.
Easily calculate your contract claims schedule.
Unlimited claim templates support a variety of construction/payment methods.
Claims are raised automatically from workflow events and onsite construction progress.
Produce professional invoices and statements.
Automatically email claims/invoices to customers.
Seamlessly integrate claim invoices to your accounting system.
Deposits & Payments.
Record customer deposits and payments.
Produce professional receipts.
Automatically email receipts to customers.
Seamlessly integrate payments from your accounting system.
Claim Your Delays.
Record contract-affecting delays as they occur.
Foreseeable delays in your contract are automatically considered before delays are claimed.
Quickly issue delay claims for an extension of time.
Monitor your contract progress to avoid liquidated damages.
Early-warning reporting helps prioritise jobs that are a liquidated damages risk.
Finance, Conditions, & Commissions.
Monitor your customer’s finance approval process.
Manage and follow up on any kind of contract condition.
Track commissions, marketing fees, rebates, referral fees, and more.
Manage contracts placed with selling agents, agencies, and marketing firms.
No More Whiteboards, Much Less Paper.
Achieve a centralised, single source of truth about your customers, jobs, and your workflow.
Define the job, what it is, and what you need to build it.
Structure and simplify the management of documents, files, and all job materials.
Bring all staff together, from sales to onsite, to collaborate and get the job done.
Make Your Work Flow.
Define your workflow with a combination of hundreds of industry standard workflow activities and the ability to add your own unique user-defined requirements.
Customise the display of events and job details across business department for a truly unique workflow management experience for your team.
Make sure you complete every step, in order, and at the right time.
Analyse your workflow, automatically produce to-do lists, and manage by exception to spend your time only on the jobs and tasks that need it.
Have the entire team contribute, with everyone doing their part.
Let the system be your eyes and ears, on the ground, freeing you to manage the business.
Better Process Means Better Results.
Define your workflow to drive jobs through your preferred process.
Implement different processes for different types of product, sale, location, or customer.
Conditional workflow analysis provides the ultimate workflow control.
Comprehensive system security allows roles and responsibilities to be clearly defined.
Advanced Register Management.
Use dynamic spreadsheet-style registers to view and update multiple jobs at once.
Create living reports that update when jobs progress and where register changes flow back into the workflow.
Export job data for further analysis and reporting.
Realise complete oversight of the detail in your workflow.
Job Types, Hierarchies, & Propagation.
Comprehensively support sales and jobs of different types.
Build hierarchies for related jobs for simplified management and reporting.
Use propagation to automatically update child jobs from the information captured for their parent jobs.
Structure your jobs, team, and business for success.
Sales Estimator
Manage Your Product.
Define your product ranges, classes, and house types.
Manage house facades, series, and product siting.
Profile your product with unlimited attributes such as bedrooms, bathrooms, car accommodation ,etc.
Centralise your product information to know what you sell, and what you build.
Price Lists & Variation Price Books.
Manage and distribute your product price lists.
Comprehensive variation price book management allows you to maintain your entire product catalogue.
Define sections, items, standardised wording, add images, and more.
Present content as notes, single items, or complex tables of multiple items/options.
Apply validity to control the items that can be used by each company division, and can be applied to which house types.
Maintain a full revision history of variation price book versions over time.
Know what version a customer’s tender/contract is from, and know that a variation request will automatically get the latest pricing.
Lists, Lists, & More Lists.
Easily maintain and distribute displayed options lists, inclusions lists, and upgrade/options lists.
Create brochures, flyers, promotions and other marketing materials.
All materials are linked to real pricing, and are updated immediately when prices change.
Centralise your management and production of these materials from a single source of truth.
Template Magic.
Create and categorise unlimited templates to streamline your documentation processes.
Manage templates for complete homes, house and land packages, or simply the standard structure of tender, contract, and variation documents.
Build mini-templates for the components of a home or process that can be combined in unlimited combinations.
Control estate requirements, developer requirements, site costs/connections, and much more.
The applications for sales estimation templates to streamline your processes are endless.
Produce Your Important Documents.
Exceed expectations by providing fast and accurate price guidance at all times.
Quickly produce quote, tender, post contract variation, and building variation documents.
A full revision history of all documents is available in case the customer changes their mind, or there is a need to revisit where a change was made.
Accelerate your tender, contract, and variation processes to secure the sale and impress your customer.
Final variation lists, end panels, and master sales estimate processes ensure you’re across all of your important documentation
Monitor Margin, Stay Profitable.
Accurately record the cost price of your product, variations, and everything you sell.
Determine sell pricing with formulas, variables, and integration tools that work from real purchasing costs.
Protect your margin, pass on increases, or simply monitor cost movement over time.
Job cards, internal margin reporting, and margin analysis are some of the standard tools to ensure you remain profitable.
Colour Consultant
Living Colour.
Colour, style, finish, fittings, electrical, tiles, product selections. It's all here.
Capture anything and everything to achieve a complete specification of the job.
The selections are a living, breathing document detailing everything your customer requires.
Produce professional selections documentation for you and your customer.
Worth A Thousand Words.
Add photographs, images, and colour swatches to your selections process to show your customer what they are selecting.
Unlimited templates allow tailoring of the selections process, from pre-defined colour boards, to a completely custom selections experience.
The structured point-and-click process trains staff, minimises typing, and engages clients to ensure a great outcome.
A full revision history of any selections changes is automatically maintained.
Copy entire selections documents from other jobs to save time.
Colour Upgrades Made Easy.
Know and immediately inform the customer that a selection is an upgrade.
Price the upgrade while the selections are being done.
Get on-the-spot customer approval of selection upgrades.
More quickly produce a colour variation.
Give Your Purchase Orders Some Colour.
Eliminate the time consuming and error-prone typing of selections onto purchase orders.
Automatically update the purchase orders with more selections information than you could ever enter manually.
Easily share colour documentation with suppliers and tradespeople.
Know Your Product.
Dynamically control when a product or colour is or is not available for selection.
Quickly identify affected jobs when a product is discontinued.
Report on the popularity of selections over time.
Supervisor
Paperless Mobility.
Completely replace your paper systems, including inspections, checklists, forms, and more.
Arm your supervisors with master plans, detail drawings, standards and tolerances, and all materials that will keep them building.
Complete checklists and inspections, captured as data that you can report and action.
Automate the filing and distribution of your job paperwork.
Call It Forward.
Manage construction and call forward programmes to match your builds.
Manage activities, timeframes, critical path predecessors, and more.
Unlimited templates and customisation available to support every type of construction.
Educate new supervisors on your building methods and processes.
Link to your estimating cost centres and purchase orders to pre-fill your call forward.
All staff in the business will have real time knowledge of exactly what is happening onsite.
Notifications Deserve A Response.
Automatically notify and call up your suppliers and trades by email and SMS, without a phone call.
Capture their response when accepting the call up, directly into the call forward.
Centrally monitor notifications across all supervisors to identify tardy suppliers.
Streamline your job scheduling through the industry’s best notification/response solution.
Automated Diary.
The call forward diary provides clarity to the process of scheduling many jobs.
Be reminded of what to schedule based on established lead times.
Know what is due to be scheduled, called, started, and completed.
No job will fall through the cracks, today, tomorrow, or at any time in the future.
Labour Allocation.
Supporting both supervisor-based and centralised labour allocation processes.
Manage trades, their allocated work, and when they’re next available.
Identify over-allocation, clashes, and anything that will result in a job lying idle.
Full trade desk support to visualise trades and their allocated work.
Predictive modelling based on trade rankings and real efficiency data.
Purchase Order & Supplier Invoice Approval.
Eliminate the tray of invoices that supervisors have to approve.
Send pre-approvals for completed purchase orders to accounts for when the supplier’s invoice arrives.
Streamline Accounts Payable’s processes and their communication with the Construction team, and your suppliers.
Group Scheduling.
Enjoy a helicopter view of construction progress across all of your jobs.
Zoom in and target sections of your build programme such as commencement or finishing schedules.
Perfect for estate stage and multi-job/tranche construction management.
Schedule multiple jobs with staggered starts or rolling suppliers/trades moving from job-to-job with ease
Supervisor Productivity & Efficiency.
Measure job progress your way, by KPI, by activity, by critical path, and more.
Charting provides clear indicators of whether you’re ahead or behind.
Progress is represented as an efficiency percentage, for jobs, supervisors, managers, divisions/teams, and the entire business.
Manage by exception and keep construction moving.
Late & Short.
Your call forward data provides invaluable insight into supplier and trade performance.
Record your delivery and completion issues where your suppliers are ‘short’.
Notifications and your call forward are the electronic paper-trail to know when your suppliers are consistently ‘late’.
Engage your supply chain to achieve better supply agreements, performance, and greater job efficiency.
Land Manager
Land Packaging & Reservations
Support the sale of land and house-and-land packages.
Manage land/package reservations and never sell the same block twice.
Centrally monitor leads and reservations against your land/package register.
The Lay Of The Land.
Comprehensive support for land-development jobs, including englobo land, estates, estate stages, and individual lots.
Manage land purchase and land sale contract processes.
Contract management includes finance, commissions, conditions, and workflow.
Create, estimate, and take to market your house-and-land packages.
Maintain a land register and stock list for land/package/job sales.
Implement and centrally monitor point-of-sale reservations for land and packages.